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We run your operations with tech and talent so you can run faster, scale smarter, lead stronger

Managed Services
Featured - 4 items 29th Global CEO Survey Canadian insights Advancing supply chain resilience at Boyd Group Case study Transforming KYC for Better Client Experience Transforming a major Canadian FI's KYC program to enhance client Powering transformation through managed services Transformation managed services case study Create strategic advantage with PwC Canada’s managed services Canadian organizations are under increased pressure to reinvent their businesses, and challenges are intensifying. They need the right technology—especially AI-powered solutions—to stay ahead of disruption while managing new risks and changing regulations. They need to make sure they have the right data and insights to grow and compete.

Adding to all of this is the challenge of finding the right talent to keep pace. As talent pressures grow, many organizations are turning to trusted partners to run and evolve their operations.

This is where the right managed service provider can make a difference. It’s not just about freeing up companies to focus on strategic priorities—it’s also about bringing a new approach aimed at delivering tangible results and continuous improvement.

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A recent PwC survey of more than 2,000 executives globally found clear benefits for organizations that use managed services for strategic advantage. These organizations outperformed those using managed services only for cost savings by more than 40 percentage points.1

Take your business to the next level with managed services We offer what we call the next generation of managed services. These go beyond cost savings to create strategic advantage and enable continuous improvement. We focus on:

Accelerating outcomes Our team of solvers uses AI-powered analytics to provide data-backed insights to drive innovation and accelerate your organization’s growth. From predictive modelling to intelligent automation, we help you move faster and smarter. Through continuous improvement and sharing what we learn along the way, we empower you to strengthen your capabilities and accelerate strategic outcomes.

Tech-driven solutions We’re continually investing in our people, their skills and our own technology capabilities so we can bring you the latest thinking and leading practices and solutions, including AI capabilities. You’ll benefit from flexible access to our proprietary digital tools and the solutions powered by our alliances with the world’s top technology companies.

Continuous evolution We align on shared goals and evolve alongside you. And we adapt to your changing needs and challenges. Our managed services help simplify complexities, expand your capacity and prepare your operations for continuous growth. We deliver dynamic solutions designed to drive measurable outcomes and keep you in control. 

Our managed services versus traditional outsourcing We’ve created a managed services model that helps you gain a competitive edge. This is different from traditional outsourcing arrangements, which focus on labour arbitrage and outdated technology and business operations. Our AI-powered managed services continuously look for efficiencies to reduce low-value work and reinvest those gains into higher-impact work to drive ongoing evolution.

All of our managed services are flexible and scalable to match your unique needs. We enable key business actions, such as:

Build future-fit corporate functions Run and continuously evolve critical areas of your business like your tax, legal and finance functions.

Ensure a more risk-resilient enterprise Proactively manage current and emerging risks to your business in areas like financial crime, compliance, tax, supply chain and cybersecurity.

Build a cloud-powered business Harness the power of cloud to drive brand differentiation and growth through our combined capabilities across application evolution, cybersecurity, analytics and cloud innovations.

Create value-driven supply chains Build a resilient and efficient supply chain by improving operations; harnessing data, automation and emerging technologies; and addressing key issues related to tax, risk and legal matters.

Improve customer experiences Deliver quality customer experiences that add value through services that support you with customer management, funds administration, data and analytics, and cloud technologies.

Enable growth through technology Get access to the right technology that delivers real results and insights that power business outcomes.

Our managed services offerings Our managed services include scalable offerings across many business functions and issues. We start by understanding your most important issues. Then we combine multiple services to create a customized solution to achieve your desired outcomes.

Business Outcome Managed Services

Customer Finance Human resources  Procurement and supply chain Sustainability Transformation Tax  

Risk and regulatory managed services

Cyber Enterprise risk and controls monitoring Financial crime Internal audit Third-party risk management and operational resilience Technology managed services

Artificial intelligence Application evolution Cloud operations Data, analytics and insights Engineering operations Enterprise testing Our ecosystem of alliances: Reinventing your business together Choose us as your managed service provider to get access to our network of top technology alliances and the latest solution offerings. We combine this with our own portfolio of digital solutions to help you execute with speed and create insights you can act on.

Learn more

Awards and recognitions We’re seeing growing recognition of our high-quality strategy, implementation, managed services and consulting work—on everything from cloud transformation to data and analytics. Here are just a few examples of what PwC Canada brings to your business reinvention:

AI Services

PwC named MarketScape Leader in IDC’s 2023 report: Worldwide AI Services.

Amazon Web Services

PwC achieved AWS Premier Consulting Partner status.

Cloud Professional Services

DC MarketScape: Worldwide Cloud Professional Services 2024.

Cyber

PwC named a Leader in Global Cybersecurity Consulting and Global Digital Experience Agencies reports by Independent Research Firm.

Data and Analytics

PwC positioned as a Leader in Gartner Magic Quadrant for Data and Analytics Service Providers.

Microsoft

PwC rated as a Leader for Microsoft Dynamics 365 Services as well as 2021 Partner of the Year.

SAP

PwC named a leader in the IDC MarketScapeWorldwide SAP Implementation Services 2022.

1 Source: “Beyond the back office: How managed services partnerships drive outperformance,” strategy+business, PwC Global, July 12, 2023, http://pwc.zhutiblog.com/com/gx/en/issues/transformation/how-managed-services-partnerships-drive-outperformance.html

 

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Sajith Nair

Managed Services Leader, PwC Canada

Tel: +1 416 815 5185

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Arun Gupta

Transformation Risk and Advisory Leader and Transformation Managed Services Leader, PwC Canada

Tel: +1 416 687 8338

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Darren Henderson

Partner, Global Trust and Transparency Leader , PwC Canada

Tel: +1 416 941 8379

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Kevin Ng

Partner, Tax Managed Services Leader, PwC Canada

Tel: +1 416 222 8870

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Charles Eckert

Partner, National Cybersecurity Managed Services Leader, PwC Canada

Tel: +1 416 815 5274

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Michael Reystone

Partner, National Financial Crime Practice Leader and Financial Crime Managed Services Leader, PwC Canada

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Caroline Banville

Partner, Consulting and Application Evolution Services Leader, PwC Canada

Tel: +1 514 205 5208

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Jessica Else

Partner, Tax and Cloud Finance Managed Services Leader, PwC Canada

Tel: +1 403 509 7592

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