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Delivering seamless, secure, and scalable technology that keeps your business always on.

IT operations Overview
Next‑Gen IT Operations The IT Operations team at PwC Greece delivers reliable, secure, and scalable technology services that keep businesses running smoothly. From end‑to‑end IT support and cloud management to modern workplace services, network operations, and resilient infrastructure, the team ensures high performance and business continuity. Combining proactive monitoring, automation, and expert engineering, IT Operations provides cost‑effective, future‑ready managed services tailored to each client’s needs.

Our services We help organizations modernize and automate their operations through a structured, end‑to‑end Hyper Automation approach. Leveraging the Microsoft Power Platform, our team designs, builds, and supports low‑code/no‑code solutions that simplify processes, enhance operational efficiency, and empower business users to innovate securely.

Our methodology ensures that automation is not just deployed — but aligned with governance, architecture, scalability, and long‑term value. By combining intelligent automation, process analysis, and continuous monitoring, we create a resilient automation ecosystem that adapts to evolving business needs.

 

Our offerings include:

Automations, Agents, Low‑ / No‑Code
Design and development of automated workflows, AI‑enabled agents, and low‑code applications that digitize manual tasks and streamline operations.

Business Process Qualification
Assessment and prioritization of processes to identify high‑value use cases with measurable impact and scalability potential.

Intelligent Automation Design
End‑to‑end design of intelligent workflows enriched with AI, machine learning and decision logic to deliver smarter, faster processes.

MS Power Platform Governance & Architecture
Creation of secure, compliant, and scalable governance models and architecture frameworks to ensure controlled citizen development and enterprise reliability. Ongoing Monitoring
Continuous monitoring, optimization, and lifecycle support to maintain performance, reliability, and business continuity across automation solutions. Use Case Deep Dive & Proof of Value
Evaluation and prototyping of candidate use cases to validate ROI, feasibility, and alignment with business objectives before enterprise‑level rollout.  

 

" data-image="/content/dam/connectedassets/global-brand/dpe/en/secondary-support-images/superhero/gettyimages-2053337498.jpg" onclick="highlights_modal.show_modal(this)"> We help organizations modernize and automate their operations through a structured, end‑to‑end Hyper Automation approach. Leveraging the Microsoft Power Platform, our team designs, builds, and supports low‑code/no‑code solutions that simplify processes, enhance operational efficiency, and empower business users to innovate securely.

Our methodology ensures that automation is not just deployed — but aligned with governance, architecture, scalability, and long‑term value. By combining intelligent automation, process analysis, and continuous monitoring, we create a resilient automation ecosystem that adapts to evolving business needs.

 

Our offerings include:

Automations, Agents, Low‑ / No‑Code
Design and development of automated workflows, AI‑enabled agents, and low‑code applications that digitize manual tasks and streamline operations.

Business Process Qualification
Assessment and prioritization of processes to identify high‑value use cases with measurable impact and scalability potential.

Intelligent Automation Design
End‑to‑end design of intelligent workflows enriched with AI, machine learning and decision logic to deliver smarter, faster processes.

MS Power Platform Governance & Architecture
Creation of secure, compliant, and scalable governance models and architecture frameworks to ensure controlled citizen development and enterprise reliability. Ongoing Monitoring
Continuous monitoring, optimization, and lifecycle support to maintain performance, reliability, and business continuity across automation solutions. Use Case Deep Dive & Proof of Value
Evaluation and prototyping of candidate use cases to validate ROI, feasibility, and alignment with business objectives before enterprise‑level rollout.  

 

We help organizations modernize and automate their operations through a structured, end‑to‑end Hyper Automation approach. Leveraging the Microsoft Power Platform, our team designs, builds, and supports low‑code/no‑code solutions that simplify processes, enhance operational efficiency, and empower business users to innovate securely.

Our methodology ensures that automation is not just deployed — but aligned with governance, architecture, scalability, and long‑term value. By combining intelligent automation, process analysis, and continuous monitoring, we create a resilient automation ecosystem that adapts to evolving business needs.

 

Our offerings include:

Automations, Agents, Low‑ / No‑Code
Design and development of automated workflows, AI‑enabled agents, and low‑code applications that digitize manual tasks and streamline operations.

Business Process Qualification
Assessment and prioritization of processes to identify high‑value use cases with measurable impact and scalability potential.

Intelligent Automation Design
End‑to‑end design of intelligent workflows enriched with AI, machine learning and decision logic to deliver smarter, faster processes.

MS Power Platform Governance & Architecture
Creation of secure, compliant, and scalable governance models and architecture frameworks to ensure controlled citizen development and enterprise reliability. Ongoing Monitoring
Continuous monitoring, optimization, and lifecycle support to maintain performance, reliability, and business continuity across automation solutions. Use Case Deep Dive & Proof of Value
Evaluation and prototyping of candidate use cases to validate ROI, feasibility, and alignment with business objectives before enterprise‑level rollout.  

 

" data-image="/content/dam/connectedassets/global-brand/dpe/en/secondary-support-images/superhero/gettyimages-2053337498.jpg"> Hyper automation

Accelerate digital transformation through intelligent, scalable, and cost‑efficient low‑code automation solutions powered by the Microsoft Power Platform.

We support organizations in building a resilient, secure, and high‑performing IT foundation through comprehensive support and infrastructure management services. Our team ensures operational continuity by combining proactive monitoring, expert administration, and modern workplace enablement across cloud and on‑prem environments.

With a focus on security, compliance, and cost‑efficiency, we deliver technology operations that evolve with your business—reducing downtime, optimizing resources, and strengthening overall IT reliability. From end‑user support to complex infrastructure oversight, we provide flexible services that adapt to your needs and scale with your growth.

 

Our offerings include:

Cloud Infrastructure Management
Administration, optimization, and support of cloud environments to ensure secure, scalable, and high‑performance operations.

Service Desk Services
End‑user support and issue resolution designed to enhance productivity and ensure smooth day‑to‑day IT operations.

Servers & Networks Infra Administration
Specialist management of server environments, network devices, and core infrastructure for improved stability and performance.

Systems Monitoring & Servers Security
Continuous monitoring, alerting, and remediation to safeguard systems, enhance visibility, and prevent service disruptions. IT Security & Compliance
Implementation of security controls, compliance frameworks, and policy enforcement to protect data and meet regulatory requirements. Device Management
Centralized lifecycle management of laptops, mobile devices, and endpoints to ensure security, efficiency, and consistent performance. Back‑up & Disaster Recovery
Robust backup strategies and disaster recovery planning to secure business continuity and minimize downtime. Cloud Cost Optimization
Cost analysis, resource governance, and optimization strategies to maximize cloud value while minimizing waste. IT Advisory & Strategic Reviews
Expert guidance and strategic assessments to align IT operations with business goals and future‑ready technology roadmaps.  

" data-image="/content/dam/connectedassets/global-brand/dpe/en/secondary-support-images/superhero/gettyimages-1141648469.jpg" onclick="highlights_modal.show_modal(this)"> We support organizations in building a resilient, secure, and high‑performing IT foundation through comprehensive support and infrastructure management services. Our team ensures operational continuity by combining proactive monitoring, expert administration, and modern workplace enablement across cloud and on‑prem environments.

With a focus on security, compliance, and cost‑efficiency, we deliver technology operations that evolve with your business—reducing downtime, optimizing resources, and strengthening overall IT reliability. From end‑user support to complex infrastructure oversight, we provide flexible services that adapt to your needs and scale with your growth.

 

Our offerings include:

Cloud Infrastructure Management
Administration, optimization, and support of cloud environments to ensure secure, scalable, and high‑performance operations.

Service Desk Services
End‑user support and issue resolution designed to enhance productivity and ensure smooth day‑to‑day IT operations.

Servers & Networks Infra Administration
Specialist management of server environments, network devices, and core infrastructure for improved stability and performance.

Systems Monitoring & Servers Security
Continuous monitoring, alerting, and remediation to safeguard systems, enhance visibility, and prevent service disruptions. IT Security & Compliance
Implementation of security controls, compliance frameworks, and policy enforcement to protect data and meet regulatory requirements. Device Management
Centralized lifecycle management of laptops, mobile devices, and endpoints to ensure security, efficiency, and consistent performance. Back‑up & Disaster Recovery
Robust backup strategies and disaster recovery planning to secure business continuity and minimize downtime. Cloud Cost Optimization
Cost analysis, resource governance, and optimization strategies to maximize cloud value while minimizing waste. IT Advisory & Strategic Reviews
Expert guidance and strategic assessments to align IT operations with business goals and future‑ready technology roadmaps.  

We support organizations in building a resilient, secure, and high‑performing IT foundation through comprehensive support and infrastructure management services. Our team ensures operational continuity by combining proactive monitoring, expert administration, and modern workplace enablement across cloud and on‑prem environments.

With a focus on security, compliance, and cost‑efficiency, we deliver technology operations that evolve with your business—reducing downtime, optimizing resources, and strengthening overall IT reliability. From end‑user support to complex infrastructure oversight, we provide flexible services that adapt to your needs and scale with your growth.

 

Our offerings include:

Cloud Infrastructure Management
Administration, optimization, and support of cloud environments to ensure secure, scalable, and high‑performance operations.

Service Desk Services
End‑user support and issue resolution designed to enhance productivity and ensure smooth day‑to‑day IT operations.

Servers & Networks Infra Administration
Specialist management of server environments, network devices, and core infrastructure for improved stability and performance.

Systems Monitoring & Servers Security
Continuous monitoring, alerting, and remediation to safeguard systems, enhance visibility, and prevent service disruptions. IT Security & Compliance
Implementation of security controls, compliance frameworks, and policy enforcement to protect data and meet regulatory requirements. Device Management
Centralized lifecycle management of laptops, mobile devices, and endpoints to ensure security, efficiency, and consistent performance. Back‑up & Disaster Recovery
Robust backup strategies and disaster recovery planning to secure business continuity and minimize downtime. Cloud Cost Optimization
Cost analysis, resource governance, and optimization strategies to maximize cloud value while minimizing waste. IT Advisory & Strategic Reviews
Expert guidance and strategic assessments to align IT operations with business goals and future‑ready technology roadmaps.  

" data-image="/content/dam/connectedassets/global-brand/dpe/en/secondary-support-images/superhero/gettyimages-1141648469.jpg"> IT support & Infrastructure management

Enhance the stability, security, and performance of your IT environment with scalable support and infrastructure services designed for seamless operations.

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